This English text is an informational summary of Balm’s Terms of Service and EULA, version 3.0, effective 26 May 2026. The authoritative version is the Russian text at balm.rentals/ru/license. In case of conflict the Russian version prevails.

1. Acceptance

These Terms govern your use of balm.rentals and the Balm mobile apps for iOS and Android (the “Service”). The provider is Individual Entrepreneur Sergey N. Vikhlyaev, TIN 682004283576, OGRNIP 323680000023219 (the “Operator”). By installing the app, creating an account or otherwise using the Service you accept these Terms in full.

2. Licence

The Operator grants you a free, worldwide, non-exclusive, non-transferable licence to install the Balm app on your personal devices and to use it for its intended purpose: posting and browsing rental listings, messaging counterparties, leaving reviews. Any other use requires a separate written agreement.

3. Nature of the Service

Balm is an information intermediary that connects vehicle owners (“Hosts”) and renters (“Guests”). Balm is NOT a party to the rental contract, does not own the listed vehicles and does not guarantee performance of the rental. All commercial terms (price, deposit, insurance, liability) are agreed directly between Hosts and Guests.

4. Eligibility

You must be at least 18 (or the age of contractual capacity in your jurisdiction, whichever is higher), have full contractual capacity, hold a valid driving licence recognised in the country of use (in Thailand: a national licence or an International Driving Permit), and agree to follow local traffic rules including mandatory helmet use in Thailand and zero-tolerance on impaired driving.

5. Listings

When you post a listing you confirm that you own the vehicle or are otherwise entitled to rent it out; that the vehicle is roadworthy, maintained and complies with local registration and insurance requirements (in Thailand, compulsory motor insurance under พ.ร.บ. is required); that your photos are yours or licensed to you; and that all listing data is accurate. Operator may refuse or remove listings without giving reasons.

6. Chat, reviews, complaints and content moderation

No spam, abuse, illegal content, copyright infringement or third-party personal data without consent. Operator may moderate or remove content and restrict chat features. Reviews must be honest and based on actual interaction. Report violations to BalmForUsers@gmail.com.

Zero tolerance for objectionable content. Balm has a zero-tolerance policy towards objectionable content and abusive behaviour. We take active steps to ensure users do not post illegal, abusive, discriminatory, threatening, fraudulent, sexually exploitative or otherwise objectionable material. All listings and reviews are moderated, and reported content is reviewed by the Operator.

User tools. Every listing and every other user’s profile provides a “Report” action (with a reason, and for the “Other” reason a free-text description and attached screenshots) and a “Block user” action. Blocking instantly hides the blocked user’s listings and messages from your feed and notifies the Operator of the objectionable content.

24-hour response. The Operator commits to reviewing reports of objectionable content and user-block requests within 24 hours and to acting on them by removing the offending content and/or ejecting the user who posted it.

7. User content licence

You retain ownership of content you post. You grant Operator a worldwide, non-exclusive, royalty-free licence to host, display, adapt for technical needs and use the content within the Service, plus 30 days after removal for backup and moderation. You warrant you have all rights necessary to grant this licence and you indemnify Operator against third-party IP claims.

8. Paid services and refunds

Core features are free. Paid features include VIP listing promotion and Partner placements. Prices are shown at the point of purchase. Refunds are available where the service was materially defective; requests go to BalmForPartners@gmail.com and are processed within 30 days, save for mandatory consumer-protection rules that grant broader rights.

9. Disclaimer and liability

The Service is provided “as is” and “as available”. To the maximum extent allowed by applicable law, Operator’s aggregate liability is capped at the amount you paid Operator in the 12 months preceding the event giving rise to the claim, or RUB 5,000, whichever is greater. The cap does not apply to death, personal injury, gross negligence, wilful misconduct or to mandatory consumer-protection rules.

10. Indemnification

You will indemnify Operator from third-party claims arising from your breach of these Terms or applicable law, content you post, damages caused by the rented vehicle while in your custody, and unauthorised account access caused by your negligence.

11. Suspension and termination

Operator may suspend or terminate your account for breach of these Terms, illegal activity, fraud or prolonged inactivity (24+ months) with prior notice. You may close your account at any time.

12. Changes

Operator may amend these Terms. Material changes will be notified at least 14 days in advance. All versions are archived at balm.rentals/<lang>/license/versions.

13. Governing law and disputes

These Terms are governed by Russian law, without prejudice to mandatory consumer-protection rules of your country of residence. Disputes are resolved by negotiation first; otherwise by the competent courts at Operator’s seat, unless mandatory law allows you to sue at your domicile.

14. App store provisions

When the app is obtained via Apple App Store, you acknowledge that this EULA is between you and Operator (not Apple); Apple has no support obligations for the app; Apple is a third-party beneficiary entitled to enforce this EULA against you. The Google Play Developer Distribution Agreement applies to apps obtained via Google Play.

15. Contact

Individual Entrepreneur Sergey N. Vikhlyaev, TIN 682004283576, OGRNIP 323680000023219. Email: BalmForUsers@gmail.com (general support, complaints, privacy requests), BalmForUsers@yandex.ru (backup), BalmForPartners@gmail.com (partners). Effective date: 26 May 2026. Version 3.0.

Balm Terms of Service and End-User License Agreement